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Driving sustainability to business success - M.Jayne Pilot

Year 2015


PrefaceAudienceOverview of the ContentsAcknowledgmentsPART I. Business SustainabilityCHAPTER 1. CEO Study on SustainabilityRefocus of Business Leaders – Top PrioritiesLink between Sustainability and Business ValueUnited Nations Global Compact: The Ten Principles – Understanding Their Scope of SustainabilitySeven Steps to SustainabilityCEOs on SustainabilityQuantify Business Value for SustainabilityFactors Driving CEOs on SustainabilityCHAPTER 2. Sustainability in Developing Countries InnovationDevXchangeChildren of the Dump ProjectHelping People Help PeopleMoringa Tree Known as “Miracle Tree” for SustainabilityCHAPTER 3. Sustainability in the Banking CommunityInternational Finance Corporation – IFC Financing in Emerging MarketsSustainable Finance AwardsHSBC Global ConnectionsNetafimSuncor's Challenge – “What Yes Can Do” – Our VoiceCHAPTER 4. International Institute for Sustainable DevelopmentDrivers Pushing Business to Corporate ResponsibilityGlobal Reporting InitiativeCorporate Responsibility ReportingLessons from the LeadersCHAPTER 5. Defining Business SustainabilityDefinitions of SustainabilityTaking the Next Steps to Business SuccessSystem ThinkingReady for the Coming Age of AbundanceYouTube Video-Innovators and Managers of ChangeThree Areas That Will Affect and Improve BusinessBusiness Challenges: Management of Business KnowledgeData AnalysisInnovationGrey Tsunami-Talent ManagementBoston Consulting GroupPART 2. Principles for Driving Business SuccessPrinciples for Management SystemsAsking, Not TellingCHAPTER 6. Principles for Quality Management SystemsCustomer FocusLeadershipInvolvement of PeopleProcess ApproachSystem Approach to ManagementContinual ImprovementFactual Approach to Decision MakingMutually Beneficial Supplier RelationshipCHAPTER 7. Principles for Environmental Management SystemsIndustry Leaders Improving Our WorldBASFShell International LimitedEnvironmental ManagementLeadershipSustainability Leaders GlobeScan/Sustainability SurveyUnileverDow Jones Sustainability IndexCoca-ColaPatagoniaInterfaceContinual Improvement – Prevention of PollutionSystem Approach to ManagementCompliance with Legal and Other RequirementsPerformance EvaluationManagement of ResourcesOperational ControlEmergency PreparednessCHAPTER 8. Principles for Occupational Health and Safety Management SystemsLeadershipGKNContinual ImprovementRana Plaza – BangladeshWal-MartA JourneySystem Approach to ManagementCompliance with Legal and Other RequirementsPerformance EvaluationManagement of ResourcesOperational ControlEmergency Preparedness and ResponseBritish PetroleumCHAPTER 9. Integrated Principles for a Sustainable Business Management SystemPART III. Integrated Management System Implementation: Three StepsPlan, Do, Check, Act – DemingThree-Step Process: Identify, Insure, Improve – PilotManagement System ImplementationCHAPTER 10. International Management SystemsNorth America Lags BehindBusiness Benefits: Business Structure for SuccessAccess to World Trade-Global MarketplaceReduced RisksSocial Responsibility, Credibility, Competitive AdvantageImproved Operational ControlsAssess, Reflect, Act: Driving Sustainability to Business SuccessCHAPTER 11. Management SystemsBusiness Plans vs. Management Systems Meeting ISO StandardsWhere Is the Weak Link in Your Management System?Why Use Management Systems Meeting International Standards?Three Main ISO Management SystemsGlobal Registration ResultsManagement System Framework – GenericManagement System Standardization – Annex SLIntegrated Management SystemsIntegrated Management System Standard – PAS 99:2006CHAPTER 12. Step One: Identify Understanding the OrganizationFive Most Important QuestionsWho Are Your Customers?Which of Your Customers Generate the 20 Percent?Management System PlanningLeadership and CommitmentPolicyProcess ApproachRisksGlobal Citizenship-Western Digital's CommitmentLegal Commitment-ComplianceBest PracticesCompliance CostsCompliance Costs-Employee PenaltiesStrategic Planning-Objectives and ProgramsGood to GreatAssess/Reflect/ActCHAPTER 13. Step Two: Insure Implementation of PlansAgent for InnovationInnovationPoint–LeapfroggingSupport – ResourcesOrganizational Roles, Responsibilities, and AuthoritiesRole of the BossEmployees-Engagement and InnovationRecognitionBuilding Employee RelationshipsFuture Competencies in DemandResources – Training – Competence – AwarenessWork EnvironmentCommunicationDocumented InformationDocumented ProceduresOperationSarbanes-OxleyDue DiligenceOperational ClausesQuality Control PlanManagement System Control PlanGoods and Service Risk QuestionsProduction and Service ProvisionInnovationEmergency Preparedness and ResponseCHAPTER 14. Step Three: ImprovePerformance EvaluationMonitor, Measure, Analyze, and EvaluateObjectivesSupply ChainMonitoring-ComplianceMonitoring and Measurement of ProcessesProduct/ServiceControl of Nonconforming Product or ServiceEquipmentAnalysis of InformationEvaluationInternal AuditProcess Audits – Three-Step ProcessManagement ReviewProductive MeetingsImprovementNonconformity-Corrective ActionCHAPTER 15. ConclusionCompetitive LandscapeAs a Leader I Know ThatI Am the VisionaryI LearnedPilot Project – Management System Makeover™ Driving Sustainability to Business Success
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