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CHAPTER 6. Principles for Quality Management Systems

Good managers or leaders are team builders, known by their integrity, substance, and character. These managers know the needs of their customers and can empower their employees, aligning their direction with common goals to improve process operations for ultimate performance.

People who are employed by the organization are looking for meaning and stability; they are willing to put in the effort to make the difference if the work environment is supportive. This allows their creativity and input to support the passion and purpose of their management to serve customers better than competitors.

Financial management helps the company maintain control, but a company looking for business success and survival will succeed only when the management system framework is in place to support its processes. The ISO 9001 international standard for quality helps a company align its mission and dedication to serve its customers with superior products or services and manage effectively and efficiently.

Since 1994, I have supported international standards for management systems, as the business management structure is one that is understood around the world; when you are doing business globally, you need to all play on a level playing field. Management system frameworks, however, are only as good as the supported government legislation for compliance tied with environmental, health, and safety issues.

The three main international management system standards that many companies are registered to or can self-declare their management system to are: Quality Management Systems – ISO 9001, Environmental Management Systems – ISO 14001, and the Occupational Health & Safety Assessment Scheme – OHSAS 18001.

These standards are applicable to any organization, small or large, whatever its product or service. To manage business today, three different management systems are not necessary. Integrated management systems reduce duplication and streamline your business for success. The new generic framework, which will be discussed in Part III, will assist in this development.

The International Organization for Standardization (ISO) through its ISO Technical Committee, ISO/TC 176 on Quality, came up with quality management principles, as defined in ISO 9000, “Quality management systems – fundamentals and vocabulary,” and in ISO 9004, “Managing for the sustained success of an organization – a quality management approach.”

We have outlined these quoted principles in this chapter. These principles are derived from collective experience and knowledge from the international experts who participate in the technical ISO committee. They can be used as a basis for performance improvement in your business, driving business success and survival.[1]

  • [1] Principle Quotes are from the ISO 9000:2005 and ISO 9004:2009, For a complete document on the quality management principles, go to
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