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E-learning Question and Answer Book - Allan J.Henderson


Year 2003

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Why Should You Read This Book?To the Reader...What's different here is my focus on the "business context" of e-learning.How Is This Book Different?Should You Scan for the "Good Parts"?My Thanks...CHAPTER ONE. What Is E-Learning All About?1-1. What is e-learning?1-2. What does the Internet have to do with e-learning?1-3. How can your company benefit from e-learning?1-4. What does a full-scale e-learning program look like?1-5. Is there more than one successful e-learning model?1-6. Can your employees really learn with e-learning?1-7. What does it mean to think of e-learning as a business tool?1-8. Is your company a good candidate for using e-learning?1-9. Can companies with small budgets use e-learning too?1-10. What's wrong with traditional solutions like classroom courses and books?1-11. Is e-learning the same as providing information at a Web site?1-12. How does e-learning relate to other interactive capabilities on the Internet?1-13. How does e-learning relate to knowledge management?1-14. Is e-learning something completely new?1-15. Where can you find out more about e-learning?Chapter SummaryCHAPTER TWO. Let's Be Specific-Some E-Learning Case StudiesSummary of Case Studies in This ChapterCase Study 1. Product Sales Update TrainingCase Study 2. Technical Certification TrainingCase Study 3. Professional Competency TrainingCase Study 4. Business Tools TrainingCase Study 5. Technical Skills TrainingCase Study 6. " Ongoing Professional" Skills TrainingCase Study 7. New Salesperson Training in " How to Sell"Case Study 8. New-Hire TrainingCase Study 9. New HR Benefits TrainingCase Study 10. Informal Technical SeminarsCase Study 11. Legal Compliance TrainingChapter SummaryCHAPTER THREE. What Does E-Learning Cost?3-1. What does e-learning really cost?3-2. What does the cost of an e-learning solution depend on?3-3. What else affects the costs of e-learning?3-4. How do you develop an ROI for e-learning?Cost-Focused ROIValue-Focused ROI3-5. How much confidence should you put in an ROI?3-6. What are your make/buy elements for e-learning?3-7. What do e-learning "solution providers" cost?Chapter SummaryCHAPTER FOUR. Applying E-Learning to Your Business4-1. What is an e-learning success for you?4-2. What are typical barriers for implementing e-learning in a company?4-3. What does e-learning need from your management team?4-4. How critical is leading-edge technology to e-learning?4-5. Do you need to scrap your classroom training?4-6. How will your employees respond to e-learning?4-7. How does student motivation affect e-learning?4-8. How will instructors respond to e-learning?Example 1: Synchronous E-LearningExample 2: Asynchronous Collaboration4-9. What global considerations do you need to take into account for e-learning?Chapter SummaryCHAPTER FIVE. What Do Today's E-Learning Thought Leaders Say?5-1. Elliott MasieQuestion: What do you see as the impact of e-learning on companies and enterprises?Question: Do you think the impact is something to look for now, or is it still in the future?Question: Can you tell us about a specific company where you know e-learning has been implemented?Question: With regard to e-learning, do you think the impact on medium- and small-size companies is different from that on large companies?Question: How should companies get started with e-learning?Question: Are you aware of any well-known pitfalls that companies should watch out for as they get started with e-learning?Question: Have you taken e-learning courses yourself? What was your experience?Question: If you were sharing a taxi to the airport with a CEO of a company who wanted your recommendations about e-learning, what would you tell that CEO?5-2. Janis MorariuQuestion: What do you see as the impact of e-learning on companies and enterprises?Question: Do you think the impact is something to look for now, or is it still in the future?Question: Do you hear companies asking for e-learning today, or do they consider it only after you suggest it?Question: Can you tell us about a specific company where you know e-learning has been implemented?Question: How should companies get started with e-learning?Question: Are you aware of any well-known pitfalls that companies should watch out for as they get started with e-learning?Question: Have you taken e-learning courses yourself? What was your experience?Question: If you were sharing a taxi to the airport with a CEO of a company who wanted your recommendations about e-learning, what would you tell that CEO?Question: If you were to look ten years into the future, what do you think the e-learning situation will be like in companies?5-3. Steve RaeQuestion: What do you see as the impact of e-learning on companies and enterprises?Question: Do you think the impact is something to look for now, or is it still in the future?Question: Can you tell us about a specific company where you know e-learning has been implemented?Question: With regard to e-learning, do you think the impact on medium- and small-size companies is different from that on large companies?Question: How should companies get started with e-learning?Question: Are you aware of any well-known pitfalls that companies should watch out for as they get started with e-learning?Question: Have you taken e-learning courses yourself? What was your experience?Question: If you were sharing a taxi to the airport with a CEO of a company who wanted your recommendations about e-learning, what would you tell that CEO?Question: If you were to look ten years into the future, what do you think the e-learning situation will be like in companies?5-4. Andrew SadlerQuestion: What do you see as the impact of e-learning on companies and enterprises?Question: Do you think the impact is something to look for now, or is it still in the future?Question: Can you tell us about a specific company where you know e-learning has been implemented?Question: With regard to e-learning, do you think the impact on medium- and small-size companies is different from that on large companies?Question: How should companies get started with e-learning?Question: Are you aware of any well-known pitfalls that companies should watch out for as they get started with e-learning?Question: Have you taken e-learning courses yourself? What was your experience?Question: If you were sharing a taxi to the airport with a CEO of a company who wanted your recommendations about e-learning, what would you tell that CEO?Question: If you were to look ten years into the future, what do you think the e-learning situation will be like in companies?5-5. James SharpeQuestion: What do you see as the impact of e-learning on companies and enterprises?Question: Do you think the impact is something to look for now, or is it still in the future?Question: Can you tell us about a specific company where you know e-learning has been implemented?Question: With regard to e-learning, do you think the impact on medium- and small-size companies is different from large companies?Question: How should companies get started with e-learning?Question: Are you aware of any well-known pitfalls that companies should watch out for as they get started with e-learning?Question: Have you taken e-learning courses yourself? What was your experience?Question: Do you think it's important for the upper management of a company to have first-hand experience with e-learning?Question: If you were sharing a taxi to the airport with a CEO of company who wanted your recommendations about e-learning, what would you tell that CEO?Question: If you were to look ten years into the future, what do you think the e-learning situation will be like in companies?CHAPTER SIX. What Are the Different E-Learning Styles?6-1. What are the basic styles for e-learning?6-2. What is the "synchronous learning" style?6-3. What is the " self-directed learning" style?6-4. What is the " asynchronous (collaborative) learning" style?Chapter SummaryCHAPTER SEVEN. What Are the E-Learning Building Blocks?7-1. What are the basic building blocks for e-learning?7-2. What are virtual presentations and lectures?7-3. What is virtual interaction with other people?7-4. What are Web books?7-5. What are simulations and games?7-6. What is virtual interaction with real things?7-7. What are assessments and quizzes?7-8. What is a virtual reference library?7-9. What is student tracking and reporting?7-10. How should you fit these building blocks together?Case Study 1 from Chapter 2: Product Sales Update TrainingCase Study 2 from Chapter 2: Technical Certification TrainingCase Study 3 from Chapter 2: Professional Competency TrainingCase Study 4 from Chapter 2: Business Tools TrainingCase Study 5 from Chapter 2: Technical Skills TrainingCase Study 6 from Chapter 2: "Ongoing Professional" TrainingCase Study 7 from Chapter 2: New Salesperson Training in "How to Sell"Case Study 8 from Chapter 2: New-Hire TrainingCase Study 9 from Chapter 2: New HR Benefits TrainingCase Study 10 from Chapter 2: Informal Technical Seminars Chapter SummaryCHAPTER EIGHT. What Else Affects Your E-Learning Solution?8-1. What factors affect your e-learning solution?8-2. How does the learning problem/budget affect your e-learning solution?8-3. How does the number of students affect your e-learning solution?8-4. How does student time available affect your e-learning solution?8-5. How does time to build affect your e-learning solution?8-6. How does a deadline for training everybody affect your e-learning solution?8-7. How does long-term/short-term shelf life affect your e-learning solution?8-8. How do the starting and ending skill levels affect your e-learning solution?8-9. How does needing an instructor affect your e-learning solution?8-10. How does the need for collaboration affect your e-learning solution?8-11. How do measurement needs affect your e-learning solution?Chapter SummaryCHAPTER NINE. Developing and Delivering E-Learning9-1. How do you get e-learning courseware?9-2. Can you create e-learning courses without professional instructional design?9-3. What is a learning management system (LMS)?9-4. Are all learning management systems the same?"Core" Capabilities for an LMS"First Extension" Capabilities for an LMS"Second Extension" Capabilities for an LMS 9-5. What are the steps for setting up an e-learning system?9-6. What do you have to maintain in your e-learning system?9-7. What are e-learning standards and why should you care about them?Chapter SummaryCHAPTER TEN. Where Will Your E-Learning System Reside?10-1. Where will your e-learning system reside?10-2. Why would you host your own e-learning system?10-3. Why would you use a public e-learning system?10-4. Why would you use private access to a shared system?10-5. What is an e-learning utility?10-6. Can you use multiple residencies for your e-learning system?10-7. Why do you need to know about firewalls?10-8. Will your company's IT infrastructure support the growth of e-learning?Network BandwidthStudent HardwareScalabilityChapter SummaryCHAPTER ELEVEN. Where Is E-Learning Headed in the Future?11-1. What makes me think I can see into the future?11-2. What's going to happen with the courseware itself?11-3. What's going to happen " around the courseware" ?Chapter SummaryAPPENDIX. What Is the IBM 4-Tier Learning Model?Tier 1: Learn from InformationTier 2: Learn from InteractionTier 3: Learn from CollaborationTier 4: Learn from ColocationE-Learning Lingo
 
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